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Privacy Policy
At VynAura, we are committed to protecting the privacy and personal information of our customers.
This Privacy Policy outlines the types of personal data we collect, the purposes for which we process it, and the measures we take to safeguard it.
Effective Date: 10/02/2025 Last Updated:10/02/2025
1. Types of Personal Information Collected
We collect and process the following types of personal information:
Contact Information:
Names, phone numbers, and email addresses.
Transaction Information:
Details of the products and services provided to customers.
Call Logs & Records:
Content of incoming calls and requests.
Other User-Provided Information:
Any additional information shared through our AI phone service or online forms.
2. Purposes for Collecting and Processing Personal Information
We process personal data for the following purposes:
To fulfil customer queries and requests.
To provide customers with relevant information about our products and services.
To improve the performance and functionality of our AI phone service.
To develop new services based on customer feedback and preferences.
To provide personalised recommendations and suggestions.
For security and fraud prevention.
To comply with legal and regulatory requirements, such as responding to law enforcement requests.
3. Collection and Storage of Personal Information
We collect personal data through:
Incoming calls and online forms.
Third-party sources, such as public databases, to supplement customer-provided information.
We implement appropriate administrative and technological safeguards to protect personal information from unauthorised access, disclosure, and misuse. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy and in accordance with applicable laws.
4. Sharing of Information
VynAura does not share personal information for marketing or lead generation unless explicitly authorised by the user.
We may share personal data in the following cases:
With Service Providers: Third-party vendors assisting in data analysis and service provision.
Legal Compliance: When required by law enforcement or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or other corporate transactions, customer data may be transferred to the acquiring entity.
We implement appropriate administrative and technological safeguards to protect personal information from unauthorised access, disclosure, and misuse. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy and in accordance with applicable laws.
5. Use of Third-Party AI Models
We may use third-party AI models, such as those from OpenAI and Anthropic, to enhance our services.
These models may process customer data, including calendar events, for the purpose of generating insights, recommendations, and personalized content.
These AI models do not retain personally identifiable information. However, by using our services, you consent to data processing by these third-party AI models. If you prefer not to share your data, please refrain from using the service. We periodically update the list of third-party AI models used, and changes will be reflected in this policy.
For inquiries regarding data usage by third-party AI models, contact us at [email protected]
6. Individual Rights
Under the General Data Protection Regulation (GDPR), customers have the following rights:
Right to Access: Request a copy of the personal data we hold.
Right to Rectification: Correct inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal data when it is no longer necessary.
Right to Restrict Processing: Request limitations on data processing in certain circumstances.
Right to Data Portability: Transfer personal data to another service provider.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent where data processing is based on consent.
To exercise these rights, contact us at [email protected]
7. Compliance with Privacy Laws and Regulations
VynAura complies with the General Data Protection Regulation (GDPR) and other applicable Irish data protection laws.
We may update this privacy policy from time to time. Customers will be notified of any significant changes via email or our website. Continued use of our services after updates constitutes acceptance of the revised policy.
8. Contact Us
For any questions or concerns regarding this Privacy Policy or data protection practices, please contact us:
Email: [email protected]
Website: www.vynaura.com
We are committed to addressing customer concerns in a timely and satisfactory manner.
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